Privacy Policy

1. Introduction

Welcome to ConvexAI (“we,” “us,” “our”). Your privacy is important to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.convexai.co.uk (“Website”) and use our services.

By using our Website, you agree to the collection and use of your information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal data:

  • Identity Information: Name, username, or similar identifiers.
  • Contact Information: Email address, phone number, postal address.
  • Commercial Information: Purchase history, service preferences, and feedback.
  • Technical Information: IP address, browser type, operating system, device details.
  • Usage Data: Pages visited, time spent, actions taken on our Website.

2.2 Non-Personal Information

We may also collect:

  • Aggregated Data: Statistical insights into overall user behaviour.
  • Device Information: Device type, unique identifiers, mobile network details.

2.3 Collection Methods

  • Directly from You: Information you provide via forms, registrations, surveys, or communication.
  • Automatically: Data collected using cookies, Meta Pixel, Google Analytics, and other tracking technologies.
  • Third-Party Sources: Data from analytics providers, advertising networks, or service partners.

3. How We Use Your Information

3.1 Purposes

We process your information to:

  • Provide and improve our services.
  • Respond to inquiries and customer support requests.
  • Send updates, promotions, and marketing communications.
  • Ensure Website functionality and security.
  • Comply with legal and regulatory obligations.

3.2 Legal Basis

We rely on the following legal grounds to process your data:

  • Consent: Where you have given us permission.
  • Contractual Necessity: To perform obligations under a contract with you.
  • Legal Compliance: To meet regulatory or legal requirements.
  • Legitimate Interests: To improve services, ensure security, and market responsibly.

4. Data Storage & Security

4.1 Storage

Your data is stored on secure servers within the UK or the European Economic Area (EEA).

4.2 Security Measures

We implement strong safeguards, including:

  • Encryption of data during transfer and storage.
  • Access controls limited to authorized staff.
  • Regular audits and security monitoring.
  • Incident response procedures for potential data breaches.

5. Sharing Your Information

5.1 Third-Party Services

We may share your information with:

  • Advertising & Marketing Partners (e.g., Meta, Google).
  • Analytics Providers (e.g., Google Analytics).
  • Service Providers (IT support, hosting, email providers).
  • Payment Processors (if applicable).

5.2 Legal Obligations

We may disclose your information if required by law, regulation, or legal proceedings.

6. Cookies & Tracking Technologies

6.1 Types of Cookies

  • Session Cookies: Temporary, deleted after browser closure.
  • Persistent Cookies: Remain until expired or manually removed.
  • Tracking Pixels (e.g., Meta Pixel): Measure engagement and improve ads.

6.2 Purposes

Cookies help us:

  • Analyse Website usage.
  • Enhance user experience.
  • Deliver targeted advertising.

6.3 Control Options

You may disable cookies in your browser settings. Note that this may affect Website functionality.

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Request updates to inaccurate information.
  • Deletion: Request deletion of your data where applicable.
  • Restriction: Limit processing in certain circumstances.
  • Objection: Opt out of marketing or data use based on legitimate interest.
  • Portability: Request transfer of your data to another provider.

To exercise these rights, contact us using the details below.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by law. Data no longer needed will be securely deleted or anonymized.

9. International Transfers

If we transfer data outside the UK/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections.

10. Children’s Privacy

Our Website is not directed to individuals under the age of 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated Effective Date.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us:

ConvexAI
Email: support@convexai.co.uk
Website: https://convexai.co.uk